Frank Bisignano Appointed CEO of IRS and Social Security Chief
The Treasury Department announced the appointment of Frank Bisignano as the new CEO of the IRS, alongside his current role as Commissioner of the Social Security Administration (SSA). This newly created position focuses on overseeing the daily operations of the IRS, a task previously led by the acting commissioner, Scott Bessent.
Overview of Frank Bisignano’s Appointment
Bisignano’s dual role comes amid significant changes within the IRS. Bessent highlighted the shared technological and customer service goals between the IRS and SSA, suggesting that Bisignano is well suited for the responsibilities of both agencies. His appointment follows the resignation of the former IRS commissioner, Billy Long, who departed after only two months.
Professional Background
- Former Wall Street executive.
- CEO of Fiserv, a financial services firm.
Bisignano will report directly to Bessent, who is acting as the IRS commissioner. His appointment raises concerns about potential leadership vacuums within the SSA. Advocates argue that combining these roles could hinder the effectiveness of both agencies.
Concerns from Social Security Advocates
Leading figures in social security advocacy have expressed worries about Bisignano overseeing two critical government agencies. Nancy Altman, president of Social Security Works, emphasized that no commissioner has held dual roles in over 90 years, potentially undermining the leadership needed at the SSA.
- “Full-time leadership is essential for Social Security,” stated Max Richtman, CEO of the National Committee to Preserve Social Security and Medicare.
- Advocates noted recent staff cuts due to the previous administration’s policies, increasing the challenges faced by the SSA.
Impact on Customer Service
Despite these concerns, the SSA reported that under Bisignano’s leadership, customer service improvements have been made. Within five months of his confirmation, the agency has achieved greater efficiency and accuracy by enhancing technology and management processes.
In his new position as IRS CEO, Bisignano is expected to apply this expertise to improve operations there as well, focusing on customer service, privacy, and collections. Bessent highlighted the substantial progress already made in the SSA under Bisignano’s leadership.
As this situation unfolds, stakeholders will be watching closely to see how Bisignano balances his responsibilities between the IRS and the SSA. They remain hopeful that his leadership will produce positive results for Americans relying on both services.
