Red Lobster Teams Up with SoundHound AI to Enhance Phone Ordering Nationwide
SoundHound AI Collaborates with Red Lobster to Enhance Takeout Ordering Experience
Revolutionizing Restaurant Ordering with AI Technology
SoundHound AI, a globally recognized leader in voice and conversational AI, in partnership with Red Lobster, the world’s leading seafood restaurant chain, is set to transform the takeout ordering process through an innovative AI-powered phone ordering system. This collaboration aims to elevate the guest experience while providing significant support to in-store teams.
Advanced AI Enhances Customer Interaction
Integrating SoundHound’s state-of-the-art AI technology, Red Lobster ensures every call to its locations nationwide is efficiently managed, even during peak times. The system seamlessly handles multiple calls at once, facilitates straightforward order placements, and offers immediate answers to frequent inquiries regarding restaurant details, menu items, and more.
Streamlined Operations for Red Lobster’s Staff
The AI system is adeptly trained on the complete Red Lobster menu, making the ordering process faster and more efficient for customers and staff. Orders are directly integrated into the restaurant’s point-of-sale system, easing the burden on in-store employees. This efficiency allows staff to concentrate on providing excellent customer service and ensuring guests enjoy hot, freshly prepared meals.
Commitment to a Superior Dining Experience
“At Red Lobster, our priority is delivering an exceptional dining experience, whether through dining in, takeout, or delivery,” said Larry Konecny, Red Lobster’s COO. “SoundHound’s cutting-edge voice AI helps streamline our takeout process, making it quicker and easier for our guests to place orders. Additionally, for those who prefer a live conversation, direct connection with our restaurants remains available.”
Growing Demand for AI-Powered Solutions
Ben Bellettini, SVP of Restaurant Sales at SoundHound AI, expressed excitement about the partnership, noting the increasing demand for AI-powered voice ordering services. “Collaborating with a reputable brand like Red Lobster is a significant step in revolutionizing the future of ordering,” said Bellettini. “Our system’s efficiency is quickly recognized by consumers, while employees appreciate the relief provided in delivering outstanding customer service.”
SoundHound AI: Pioneering Innovative Solutions
SoundHound AI’s technology powers thousands of locations, providing industry-leading voice and conversational AI solutions. For more information on their restaurant solutions, please visit El-Balad.
About SoundHound AI
Listed on Nasdaq under SOUN, SoundHound AI offers exceptional voice AI solutions that enable businesses to enhance customer experiences. Their product suite includes Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform. Additionally, the SoundHound Chat AI and Autonomics platforms support numerous products and services globally, enabling billions of interactions annually.
About Red Lobster Seafood Co.
Red Lobster, headquartered in Orlando, Fla., is dedicated to serving freshly prepared seafood that is traceable, sustainable, and responsibly sourced. For further information, including restaurant locations and menu options, please visit El-Balad.
Contact for the media: Gianna Arantes, 201-815-9852, [email protected]
